Why You Need a Communication Tool Within Your Asset Management Software

In the fast-paced construction industry, relying on texts, emails, and phone calls to communicate can slow things down. It’s common for a picker in the warehouse to text or call the warehouse manager if a tool isn’t found on the shelf, but these quick messages often get lost in the shuffle.

Emails can be lengthy, unclear, or hard to reference later, and phone calls leave no record of what was discussed. When communication is spread across multiple platforms, it’s easy for critical information to slip through the cracks, leading to delays, and miscommunication.

Enter the solution: an in-product communication tool that centralizes your company's communication within your Asset Management software - aka Align's Collaborate feature.

Instead of toggling between texting, emailing, and calling, all communication related to a specific  task is tied directly to the ticket in question -whether that’s a pick ticket, transfer, or request. This increases both speed and clarity because everyone involved knows exactly what’s being discussed and can access the entire thread right where it’s needed.

Why contractors should leverage in-product communication tools

Having all communication tied directly to your asset management software provides a single source of truth. Gone are the days of sorting through texts or scrolling endlessly through emails to find the conversation about a missing extension cord or the delay in a transfer.

With all messages linked to the relevant pick or transfer tickets, communication becomes clear, organized, and easy to track. This not only boosts efficiency but also reduces liability and increases accountability. By keeping the conversation in-product, you ensure that everything is documented.

If an employee says, "I asked you about this," there’s a verifiable record of the message. This helps create a transparent work environment where issues are addressed in a timely and responsible manner.

Top 4 features of Align's Collaborate tool

Align’s Collaborate tool takes in-product communication to the next level:

1. Tie messages to specific tickets

Messages are attached to transfer, pick, and request tickets, so your team can view the exact conversation related to that specific task, reducing miscommunication and ensuring everyone is on the same page.

2. Color-changing chat bubbles

When a new message is posted, the chat bubble changes color, and the message count is visible at a glance. No need to worry about missed messages or being out of the loop.

3. Separate window to view messages

Collaborate messages open in a separate window, eliminating the need to drill into individual tickets. This allows for faster responses and less wasted time searching for messages.

4. Create collaboration reports

One standout feature of Align’s Collaborate tool is the Collaborate Report. This report allows you to track all communication tied to your tickets—whether they’re pick tickets, transfer tickets, or requests.

The report can be filtered by employee, date range, ticket type, or even a specific ticket number, making it fast and easy to generate a complete record of all communication within your company.

This feature is invaluable for project managers and warehouse supervisors, providing a comprehensive and accessible record of every conversation related to asset management. It’s also a great tool for internal audits and compliance checks, ensuring that every action and discussion is documented.

Bring it all together with Align

By centralizing communication, improving accessibility, and enhancing accountability, Align’s Collaborate feature makes your workflow smoother, faster, and more organized. So say goodbye to endless texts and emails and step into the future of job site communication with Align's Collaborate feature.

Want to check out Align's Collaborate? Book a demo with our team today to see how you can streamline your communication.